Legal & Privacy
Accessing this Site

These legal & privacy govern your access to and use of: this website (Site); and all the application service provided by JobCOOL Pty Ltd ABN 19 168 112 052 of  Little Collins St, Melbourne, Australia and the related partners.

If you do not agree with all of these Terms, do not access or otherwise use this Site or our Service.
Your use of this Site or our Service means you agree to abide by the Terms.

Intellectual property

All of the content of this Site, including without limitation all text, graphics, images, software, information and any other materials on this Site (Content), and the arrangement of the Content, is our, or our licensors’, copyright. All trade marks on this Site are our, or our licensors’, trade marks or registered trade marks.

Nothing contained on this Site is intended or will be construed as granting any express or implied right to you to, and you must not, use or exploit any patent, copyright, trade mark, trade secret or other intellectual property within the Content or on this Site.

Your rights and obligations

We grant you the right to view, download and/or print any Content that we have expressly permitted may be printed or downloaded on your personal computer for your personal use. You agree you will not:

alter or remove any copyright, trade mark or other proprietary notice appearing on this Site;
modify or edit the Content or publish or sell the Content including but not limited to making the Content available on any other website;
reverse engineer, translate, adapt or modify any software used in connection with this Site; or
create any links from any other website to this Site without our express prior written permission.

Use of the of Service

We do not give you any advice as to the appropriateness or suitability of the Services for you. It is solely your responsibility to ensure that the Service you purchase through this Site meets your requirements. If you are unsure whether you need the service of our company, please consider or find a professional. Although our team includes our partner - registered tax agents and registered training agents, we do not provide any professional accounting or legal services as part of the Service. We do not, therefore, give or claim to give, accounting, legal or financial advice.

By using our online application, you warrant that the information you supply is, to the best of your knowledge, accurate and complete.

Neither we (nor any of our authorised representatives) will be liable for any charges or other damages arising in connection with any incorrect information provided by you.

This Site aims to provide you with clear and succinct information. However, if you misinterpret such information we are not liable in any way for any such misinterpretation. Please contact us if you need to clarify something.

In order to use the Service, you must:
be an individual and not a Pty Ltd company, partnership, association, public company, trust or any other entity;
not be an Australian citizen;
enter or have entered Australia on a non-Australian passport; and
be legally entitled to apply for a TFN.

We endeavour to begin working on your application immediately after:
the date you specify in your application as your arrival date in Australia; or
if you have already arrived in Australia, the date we receive your application for issue.

Processing Commencement Date
For this purpose, you authorise us (through our business division or our related partner registered tax or training agent to act as your registered tax or training agent, and on your behalf in your application.

Our related partner registered tax or training agent will communicate with the ATO or Australian Government Training Department on your behalf using both electronic and telephone communications to process your application.

If we cannot arrange for your application to be processed by the ATO immediately, the ATO stipulates that we must wait a period of up to 28 days from the date that the application is lodged before contacting it to resolve the issue. This is normal for a small number of clients and should not be a cause for concern as a percentage of electronic applications are rejected by the ATO. If this occurs, our money will not back at the customer.

If your application is rejected by the ATO it may be for any number of reasons. These may include (but are not limited to):
the information supplied to the ATO does not match information the ATO has on record;
the information supplied to the ATO does not match information the Department of Immigration and Citizenship has on record;
if you have previously had, currently have or have applied for a TFN in the past; or
the ATO is experiencing systems processing issues, such as systems downtime or maintenance.

If your TFN application is rejected by the ATO, our related partner registered tax agent will contact the ATO on your behalf and attempt to resolve any application problems that may have arisen. We will then advise you of the reason that your application has been rejected and offer possible solutions where it is practicable to do so. If this occurs, our money will not back at the customer.

If your related training application is rejected by Australian Government Training Department, our related partner registered training agent will contact the department on your behalf and attempt to resolve any application problems that may have arisen. We will then advise you of the reason that your application has been rejected and offer possible solutions where it is practicable to do so. If this occurs, our money will not back at the customer.

Refunds & returns policies, you agree with JobCOOL PTY LTD once you are a paid member. All the paid membership are no refund, once the customer purchased and activated his/her account, there is no refund back.
ONLY If JobCOOL PTY LTD is no longer available to provide the paid information, all the paid members are entitled to receive refund in accordance with the using percentage of their membership period.(For example, if you have been a member as easy member(A$10 per month) for 20 days, your refund will be A$3.33) .The register member must understand and indicate if any of a member’s shares are not beneficially held.Refunds for goods. According to NSW AUSTRALIA  trading policy : Refunds for goods

The website or supplier do not have to give a refund when a consumer simply changes their mind about the goods. When goods fail to meet a guarantee, a consumer has a right to a remedy – an attempt to put the situation right. Common remedies include repair, replacement and refund. The supplier has to provide the remedy when goods do not meet the following consumer guarantees: -fit for any disclosed purpose -match sample or demonstration model

-title -undisturbed possession -undisclosed securities. A customer is entitled to ask the trader for a refund if the item you bought is: -not of acceptable quality -does not match the description -does not match the sample or demonstration model shown to you. A customer not automatically entitled to a refund if you simply change your mind or you later discover that you picked the wrong colour or the item doesn't fit. Please be advised there is no refunds after 93 days, or any purchased products which are not activated will be invalid after 103 days.  When you purchase the products on website, You are understanding and agree the policies.


Security & Privacy Trademarks, Copyrights and Restrictions All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by JobCOOL Pty Ltd, its related companies or by other parties that have licensed their material to JobCOOL Pty Ltd. Material on or any Web site owned, operated, licensed or controlled by JobCOOL Pty Ltd is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of JobCOOL Pty Ltd. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of JobCOOL Pty Ltd copyrights, trademarks and other proprietary rights, and is prohibited.

Collection and Use of Information
JobCOOL Pty Ltd collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as passport number, full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information
JobCOOL Pty Ltd will not disclose any personal information such as your passport number, name, address, email, telephone number to any other person or organization, unless they are a nominated representative authorised to act on JobCOOL Pty Ltd’s behalf in processing your application, they are a government organisation responsible for approving ABN applications, or unless required by law to disclose such information. Furthermore, under no circumstances will JobCOOL Pty Ltd sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

A ‘cookie’ keeps track of the information you provide such as the products in your shopping cart. JobCOOL Pty Ltd may use cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for ‘cookies’ in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).

JobCOOL Pty Ltd customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. JobCOOL Pty Ltd will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Privacy in email
JobCOOL Pty Ltd customers can elect to receive the JobCOOL Pty Ltd e-specials by joining as a JobCOOL Pty Ltd member and opting to receive our plain text or HTML email. At any stage, should you wish to stop receiving any of these promotional emails, simply contact us.
If you are having difficulties accessing the site or parts of the site check that:
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Payment Gateway

JobCOOL has partnered with PayPal to supply the payment gateway for our services. The following information is supplied by Paypal:
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It’s accepted by merchants everywhere, both on and off eBay.

Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
To operate the PayPal service and to reduce the risk of fraud, PayPal Australia Pty Limited ABN 93 111 195 389 ask you to provide us with information about yourself and your credit or debit card and/or bank account. PayPal takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally-identifiable information or a list of our customers to third parties.
For more information on PayPal, please visit

Third Party Sites

We may link this Site to other websites which are not under the control of, or maintained by, us. We are providing these links to you only as a matter of convenience and, to the maximum extent permitted by law, we shall not be responsible for the content of such websites. We do not endorse or recommend any products, materials or services displayed or offered on any websites which may be linked to this Site.


Subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in any law which by law cannot be excluded by agreement: we give no warranties, and you have no other rights, apart from those (if any) expressly set out in these Terms; and all implied conditions, warranties, rights and terms are excluded.Where any condition, warranty or right is implied by law, or any statutory guarantee applies, and cannot be excluded, we limit our liability for breach of, or other act contrary to, that implied condition, warranty or right, or statutory consumer guarantee.


We may terminate your access to all or any part of this Site, the Service or the Content immediately if you commit a breach of any of these Terms or otherwise upon notice.

Modification to Terms

At any time and in our absolute discretion we may amend these Terms and any other of our policies relating to this Site, the Content or the Service, and we reserve the right to do so without notice. Such amendments will be effective upon their posting on this Site or as otherwise notified. You are responsible for regularly reviewing these Terms. Continued use of this Site after any such amendment shall constitute your consent to such amendment.


These Terms are made only in the English language. If there is any conflict in the meaning between the English language version of this Agreement and any version or translation of this Agreement in any other language, the English language version shall prevail.
Whilst we provide access to a third party facility to translate these Terms into other languages, such translation facility is not under the control of, or maintained by, us. We are providing the translation facility to you only as a matter of convenience and, to the maximum extent permitted by law, we shall not be responsible for any incorrect, uncertain, unclear or ambiguous translation of these Terms.


If any provision or part of these Terms is for any reason declared invalid or unenforceable, the validity of the remaining portion is not to be affected and the remaining portion is to remain in full effect as if these Terms had been drafted with the invalid or unenforceable portion eliminated.
These Terms record the entire agreement between you and us and supersede all previous negotiations, understandings, representations and agreements in relation to the subject matter of the Terms.

Contacting us

If you have any questions about this Site, the Service or these Terms, you can contact us by emailing us at